About

FAQ

• Where is the store based?

  Philadelphia, PA

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• How can I learn more about essential oils?

  Thank you for your interest!! If you'd like to learn more about essential oils, please visit my website here. Or to get your oils, click here.

• I am outside of the US. What do I need to know about customs?

  Please be aware that your item may be held at customs for inspection, delaying the delivery time, and you may be charged a customs fee or import tax or similar. The value declared on the customs form is the value of the item you have purchased; no exceptions. Unfortunately, there is nothing I can do about customs clearance – customs rules make the importer (the buyer – you!) responsible for these fees.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.